Terms of Service

Last updated: December 1, 2025

These Terms of Service (“Terms”) govern your use of the website
https://sgscleaningservices.com/ (“Site”)
and any cleaning services provided by SGS Home Services (“we”, “us”, or “our”).
By accessing our Site or booking a service, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you should not use our Site or services.

1. Services

SGS Home Services provides residential and commercial cleaning services in Philadelphia and surrounding areas.
The specific services, scope, and pricing will be confirmed at the time of booking or in a written quote.

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice,
as long as such changes do not affect already confirmed appointments without offering a reasonable alternative.

2. Booking and Scheduling

You can request cleaning services through our website forms, by phone, or by email.
All bookings are subject to availability and confirmation by our team.

You agree to provide accurate and complete information about your property,
including size, condition, number of rooms, and any special requests.
This information helps us provide proper staffing, timing, and pricing.

3. Pricing and Payments

Pricing may be based on the size and condition of the property, the type of service requested,
and the estimated time required. We may provide a quote in advance based on the information you supply.
If the actual condition of the property differs significantly from what was described,
we may adjust the price or the scope of work and will discuss this with you before proceeding.

Payment terms will be communicated at the time of booking. In most cases, payment is due on the day of service,
unless a different arrangement has been agreed in writing. We may accept cash, credit or debit cards,
or other payment methods indicated on our Site.

If payment is not received as agreed, we reserve the right to charge late fees or suspend future services
until the outstanding balance is paid.

4. Cancellations and Rescheduling

We understand that plans can change. If you need to cancel or reschedule a cleaning appointment,
we request that you notify us as early as possible.

  • Cancellations or rescheduling made with sufficient notice may be done without a fee, as defined in our current policy.
  • Last-minute cancellations or failure to provide access to the property at the scheduled time may result in a cancellation fee.

Any applicable time frames or fees for cancellations and rescheduling will be communicated during booking
or in our confirmation messages.

5. Access to Your Property

You are responsible for ensuring that our team has safe and timely access to your property at the scheduled time.
This may include being present, leaving a key in a secure location, or providing access codes or instructions in advance.

If our cleaners are unable to access your property, or if the property is not in a safe or suitable condition for cleaning,
the visit may be treated as a last-minute cancellation and a fee may apply.

6. Safety and Working Conditions

For safety reasons, we reserve the right to refuse or stop a cleaning service if we encounter unsafe conditions,
including but not limited to: hazardous materials, extreme clutter, aggressive behavior, or unsafe pets.

We do not move heavy furniture or items that could cause damage or injury.
If you would like specific areas cleaned that are behind or under large furniture,
you are responsible for moving those items before the appointment.

7. Satisfaction and Complaints

We strive to provide high-quality cleaning services.
If you are not satisfied with any part of our work, please contact us within a reasonable time
after the service, preferably within 24 hours, and describe the issue in detail.

When possible, we may offer to return and re-clean the area of concern.
Our goal is to work with you to resolve any problems in a fair and practical way.

8. Client Responsibilities

By using our services, you agree to:

  • Provide accurate information about your property and cleaning needs
  • Ensure safe access to the property at the scheduled time
  • Secure or remove valuable, fragile, or confidential items when appropriate
  • Inform us in advance about any special surfaces, materials, or instructions

9. Limitations of Liability

We will take reasonable care when working in your property.
However, to the maximum extent permitted by law, SGS Home Services is not liable for:

  • Normal wear and tear of surfaces or items during cleaning
  • Pre-existing damage or deterioration of items, furniture, or fixtures
  • Any indirect, incidental, or consequential damages arising from the use of our services

If an item is damaged and we are clearly responsible, we may, at our discretion,
repair the item, replace it with a similar item, or offer a reasonable credit.

10. Website Use

By using our Site, you agree not to engage in any activity that could harm, overload, or impair the functioning of the Site,
or interfere with other users’ access. You also agree not to attempt to gain unauthorized access to any part of the Site,
accounts, or systems connected to the Site.

All content on the Site, including logos, text, images, and layout, is owned by or licensed to SGS Home Services
and is protected by intellectual property laws. You may not copy, reproduce, or distribute any content from the Site
without our prior written consent, except for personal and non-commercial use.

11. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for convenience only.
We do not control and are not responsible for the content, privacy policies, or practices of third-party sites.
Accessing any third-party site is at your own risk.

12. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will revise the “Last updated” date at the top of this page.
Your continued use of the Site or our services after any changes means that you accept the updated Terms.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the state in which SGS Home Services operates,
without regard to conflict of law principles. Any disputes arising from these Terms or from the use of our services
shall be resolved in the appropriate courts of that jurisdiction.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

SGS Home Services
Website: https://sgscleaningservices.com/
Phone: (215) 209-9718
Email: sgscleaningservices1@gmail.com

These Terms of Service are provided for general informational purposes and do not constitute legal advice.
If you need legal guidance, please consult a qualified attorney.